ChoiceCheck Support

iOS

Get help with product analysis, understand nutrition insights, and make informed health choices with confidence.

Fast support • Comprehensive guides • Regular updates

Getting Started

Follow these simple steps to get the most out of your experience.

1
📱

Download & Setup

Get ChoiceCheck from the App Store and set up your health preferences.

  • Download ChoiceCheck from the iOS App Store
  • Open the app and grant camera permissions
  • Complete the initial setup by entering your dietary preferences
  • Set any allergies or restrictions you want to track
Download Now
2
📸

Scan Your First Product

Point your camera at any product barcode or ingredient list.

  • Open ChoiceCheck and tap the scan button
  • Point your camera at a product barcode
  • Keep the camera steady until the scan completes
  • If no barcode, take a photo of the ingredient list
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📊

Understand Your Results

Learn how to interpret the analysis and make informed decisions.

  • Review the overall product rating and explanation
  • Check the detailed ingredient breakdown
  • Read personalized insights based on your preferences
  • Look at scientific citations for deeper understanding

Frequently Asked Questions

Find answers to common questions and get the help you need.

ChoiceCheck uses advanced AI to read and interpret product labels, ingredients, and nutrition information. It compares this data against established health guidelines, dietary restrictions, and your personal preferences to provide clear, actionable insights.
Yes, absolutely. ChoiceCheck is designed with privacy first. Your scans and personal information stay on your device. We don't track what you scan or share your data with third parties.
Basic functionality works offline, but for the most comprehensive analysis and up-to-date health guidelines, an internet connection is recommended. Your scanned history is always available offline.
ChoiceCheck sources data from official nutrition databases, FDA guidelines, and peer-reviewed research. However, for personalized medical advice, always consult with healthcare professionals.
Yes! ChoiceCheck allows you to set multiple dietary restrictions, allergies, and health goals. The app will automatically flag products that don't align with your preferences and explain why.
You can scan any product with a barcode or visible ingredient list. This includes packaged foods, beverages, supplements, and personal care items. The app works best with clear, well-lit photos.
Scans can fail due to poor lighting, blurry images, or damaged barcodes. Make sure you have good lighting, hold your phone steady, and ensure the entire barcode or ingredient list is visible in the frame.
Yes, you can save products to your favorites list for quick access later. You can also view your scan history to track products you've analyzed over time.

Troubleshooting

Quick solutions to common issues you might encounter.

Solution:

Ensure you have good lighting and the barcode is clearly visible. Clean your camera lens and make sure ChoiceCheck has camera permissions.

Step-by-step instructions:
  1. 1Check that ChoiceCheck has camera permission in Settings > Privacy & Security > Camera
  2. 2Clean your camera lens with a soft cloth
  3. 3Ensure adequate lighting - avoid shadows on the barcode
  4. 4Hold the phone 4-6 inches away from the barcode
  5. 5Try scanning at different angles if the barcode is reflective

Solution:

Double-check that you scanned the correct product and that your dietary preferences are set correctly. Some products may have limited database information.

Step-by-step instructions:
  1. 1Verify you scanned the correct product by checking the product name
  2. 2Review your dietary preferences in Settings
  3. 3Try rescanning the product with better lighting
  4. 4Check if the product is from a different region (some variations exist)
  5. 5Report the issue if the analysis seems consistently wrong

Solution:

This is usually a memory issue. Try restarting the app and ensure you have enough storage space on your device.

Step-by-step instructions:
  1. 1Force close ChoiceCheck and restart it
  2. 2Check available storage space (need at least 1GB free)
  3. 3Restart your iPhone
  4. 4Update to the latest version of ChoiceCheck
  5. 5If problem persists, contact support with your device model and iOS version

Solution:

Not all products are in our database yet. You can still take a photo of the ingredient list for manual analysis.

Step-by-step instructions:
  1. 1Try scanning the barcode from different angles
  2. 2Take a clear photo of the ingredient list instead
  3. 3Check if you're scanning a regional or store-brand product
  4. 4Submit the product information to help us add it to our database

Still having trouble?

If these solutions don't resolve your issue, our support team is here to help.

Most issues are resolved within 24 hours

Feature Guides

Learn how to make the most of every feature with these step-by-step guides.

⚙️

Setting Up Dietary Preferences

beginner5 minutes

Customize ChoiceCheck to match your health goals, dietary restrictions, and personal preferences.

Steps:

  1. 1Open ChoiceCheck and tap on Settings (gear icon)
  2. 2Select "Dietary Preferences" from the menu
  3. 3Choose your primary health goal (weight loss, muscle gain, general health, etc.)
  4. 4Add any allergies or food sensitivities
  5. 5Set dietary restrictions (vegetarian, keto, gluten-free, etc.)
  6. 6Adjust nutrient priorities based on your needs
  7. 7Save your preferences

💡 Pro Tips:

  • Be specific about allergies - this helps with safety alerts
  • You can always update preferences as your goals change
  • More specific preferences lead to more personalized insights
📋

Understanding Analysis Results

intermediate10 minutes

Learn how to read and interpret the detailed analysis that ChoiceCheck provides for each product.

Steps:

  1. 1Scan a product to see the analysis screen
  2. 2Review the overall rating (color-coded for quick understanding)
  3. 3Read the summary explanation in plain English
  4. 4Scroll down to see the detailed ingredient breakdown
  5. 5Check the nutrition facts analysis
  6. 6Look at personalized insights based on your preferences
  7. 7Review scientific citations for credibility

💡 Pro Tips:

  • Green ratings generally align with your health goals
  • Yellow ratings suggest moderate consumption
  • Red ratings indicate products to avoid or limit
  • Citations link to the research behind our recommendations

Related features:

Dietary PreferencesProduct HistoryFavorites

Need a specific guide?

Let us know what feature you'd like to learn more about, and we'll create a detailed guide for it.

Request a Guide

Get the help you need

Choose the best way to get support based on your needs and urgency.

📧

Email Support

Get detailed help with any questions or issues. We respond within 24 hours.

24/7
Within 24 hours
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⭐

App Store Reviews

Share your experience and help other users discover ChoiceCheck.

Always available
Immediate
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🐛

Bug Reports

Found an issue? Help us improve by reporting bugs and technical problems.

24/7
High priority
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Help Us Improve

Your feedback shapes the future of our product. Share your thoughts, ideas, and experiences with us.

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Feature Requests

Have an idea for a new feature? We'd love to hear about it! Your suggestions help shape ChoiceCheck's future.

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General Feedback

Share your overall experience with ChoiceCheck. What do you love? What could be better?

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Join Our Community

Connect with other users, share tips, and stay updated on the latest features and improvements. Your voice matters in shaping the future of our product.

Built with love by people who care about your experience