MoneyTide Support

iOS

Get help with expense tracking, shared finances, and financial insights. Master your money with confidence.

Fast support • Comprehensive guides • Regular updates

Getting Started

Follow these simple steps to get the most out of your experience.

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📱

Download & Setup

Get MoneyTide from the App Store and set up your financial preferences.

  • Download MoneyTide from the iOS App Store
  • Open the app and complete the welcome tutorial
  • Choose your primary currency
  • Set up basic expense categories that match your lifestyle
  • Enable notifications for spending alerts (optional)
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Add Your First Expense

Start tracking by adding your first personal expense.

  • Tap the "+" button on the main screen
  • Enter the expense amount
  • Select or create a category (Food, Transport, etc.)
  • Add a description to remember what it was for
  • Optionally attach a receipt photo
  • Tap "Save" to add the expense
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Explore Insights

Understand your spending patterns with visual insights and analytics.

  • Check the Dashboard for spending overview
  • Review category breakdowns to see where money goes
  • Look at monthly trends to identify patterns
  • Set up budgets for categories you want to control
  • Use insights to make informed financial decisions

Frequently Asked Questions

Find answers to common questions and get the help you need.

Tap the "+" button on the main screen, enter the amount, choose a category, add a description (optional), and save. You can also attach a receipt photo for documentation.
Create a group, invite members, and add shared expenses. MoneyTide automatically calculates who owes what based on the split method you choose (equal, percentage, or custom amounts).
Yes, MoneyTide uses bank-level encryption and stores data locally on your device. Cloud sync is encrypted and optional. We never share your financial information with third parties.
Yes, you can export your expenses as CSV files for tax purposes or personal records. Go to Settings > Export Data to access this feature.
MoneyTide comes with default categories, but you can create custom ones. Go to Settings > Categories > Add New Category to create categories that match your lifestyle.
Yes, you can set monthly budgets for each category. MoneyTide will track your progress and alert you when you're approaching or exceeding your limits.
When adding a shared expense, choose "Custom Split" instead of "Equal Split". You can then assign specific amounts or percentages to each group member.
MoneyTide is designed for personal and shared expenses. While you can track business expenses, we recommend consulting with an accountant for business-specific financial management needs.

Troubleshooting

Quick solutions to common issues you might encounter.

Solution:

Check the split method and ensure all group members are included correctly. Verify the total amount and individual contributions.

Step-by-step instructions:
  1. 1Open the problematic shared expense
  2. 2Verify the total amount is correct
  3. 3Check that all group members who should pay are included
  4. 4Confirm the split method (equal, percentage, or custom)
  5. 5If using custom split, verify individual amounts add up to the total
  6. 6Save changes and check the balance overview

Solution:

Ensure you're signed in with the same Apple ID on all devices and that iCloud sync is enabled for MoneyTide.

Step-by-step instructions:
  1. 1Check that you're signed in with the same Apple ID on all devices
  2. 2Go to iPhone Settings > [Your Name] > iCloud
  3. 3Ensure MoneyTide has iCloud sync enabled
  4. 4Check your internet connection
  5. 5Force close and restart MoneyTide on all devices
  6. 6Wait a few minutes for sync to complete

Solution:

Check that MoneyTide has photo permissions and ensure you have enough storage space on your device.

Step-by-step instructions:
  1. 1Go to Settings > Privacy & Security > Photos
  2. 2Ensure MoneyTide has photo access permission
  3. 3Check available storage space on your device
  4. 4Try taking a smaller photo or reducing image quality
  5. 5Restart the app and try again

Solution:

Check that you're entering email addresses correctly and ask members to check their spam folder. Ensure they have MoneyTide installed.

Step-by-step instructions:
  1. 1Double-check the email addresses you entered
  2. 2Ask invitees to check their spam/junk folder
  3. 3Ensure invitees have MoneyTide installed
  4. 4Try resending the invitation
  5. 5If problem persists, share a group code instead of email invitation

Still having trouble?

If these solutions don't resolve your issue, our support team is here to help.

Most issues are resolved within 24 hours

Feature Guides

Learn how to make the most of every feature with these step-by-step guides.

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Creating and Managing Groups

beginner10 minutes

Set up expense groups for roommates, trips, events, or any shared financial responsibilities.

Steps:

  1. 1Tap "Groups" at the bottom of the screen
  2. 2Tap "Create New Group" and give it a descriptive name
  3. 3Add group members by email or invite code
  4. 4Set group preferences (currency, default split method)
  5. 5Start adding shared expenses to the group
  6. 6Monitor balances and settle up when needed

💡 Pro Tips:

  • Use descriptive group names like "Hawaii Trip 2024" or "Apartment 4B"
  • Add members before adding expenses to avoid confusion
  • Regularly check the balance overview to stay on top of who owes what

Related features:

Shared ExpensesBalance OverviewSettlements
🎯

Setting Up Budget Categories

intermediate15 minutes

Create and manage spending categories with budgets to keep your finances on track.

Steps:

  1. 1Go to Settings > Categories
  2. 2Review default categories and customize as needed
  3. 3Add new categories for your specific needs
  4. 4Set monthly budget limits for each category
  5. 5Choose spending alert preferences
  6. 6Track progress throughout the month
  7. 7Adjust budgets based on actual spending patterns

💡 Pro Tips:

  • Start with broader categories and refine over time
  • Set realistic budgets based on past spending
  • Use subcategories for detailed tracking without overwhelming the main view

Related features:

Expense TrackingInsightsNotifications
🧮

Advanced Expense Splitting

advanced20 minutes

Master complex expense splitting scenarios for fair and accurate shared cost calculations.

Steps:

  1. 1Add a shared expense to any group
  2. 2Choose "Custom Split" for unequal splitting
  3. 3Assign specific amounts or percentages to each person
  4. 4Use "Exclude" option for members who didn't participate
  5. 5Apply different split methods for different expense types
  6. 6Review the balance impact before saving
  7. 7Use recurring expenses for regular shared costs

💡 Pro Tips:

  • Percentage splits work well for income-based sharing
  • Fixed amounts are better for specific purchases
  • Document the reasoning for complex splits in the expense description

Related features:

Group ManagementBalance TrackingRecurring Expenses

Need a specific guide?

Let us know what feature you'd like to learn more about, and we'll create a detailed guide for it.

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Email Support

Get detailed help with financial tracking, app features, or technical issues. We respond within 24 hours.

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