
MoneyTide Support
Get help with expense tracking, shared finances, and financial insights. Master your money with confidence.
Getting Started
Follow these simple steps to get the most out of your experience.
Download & Setup
Get MoneyTide from the App Store and set up your financial preferences.
- Download MoneyTide from the iOS App Store
- Open the app and complete the welcome tutorial
- Choose your primary currency
- Set up basic expense categories that match your lifestyle
- Enable notifications for spending alerts (optional)
Add Your First Expense
Start tracking by adding your first personal expense.
- Tap the "+" button on the main screen
- Enter the expense amount
- Select or create a category (Food, Transport, etc.)
- Add a description to remember what it was for
- Optionally attach a receipt photo
- Tap "Save" to add the expense
Explore Insights
Understand your spending patterns with visual insights and analytics.
- Check the Dashboard for spending overview
- Review category breakdowns to see where money goes
- Look at monthly trends to identify patterns
- Set up budgets for categories you want to control
- Use insights to make informed financial decisions
Frequently Asked Questions
Find answers to common questions and get the help you need.
Troubleshooting
Quick solutions to common issues you might encounter.
Solution:
Check the split method and ensure all group members are included correctly. Verify the total amount and individual contributions.
Step-by-step instructions:
- 1Open the problematic shared expense
- 2Verify the total amount is correct
- 3Check that all group members who should pay are included
- 4Confirm the split method (equal, percentage, or custom)
- 5If using custom split, verify individual amounts add up to the total
- 6Save changes and check the balance overview
Solution:
Ensure you're signed in with the same Apple ID on all devices and that iCloud sync is enabled for MoneyTide.
Step-by-step instructions:
- 1Check that you're signed in with the same Apple ID on all devices
- 2Go to iPhone Settings > [Your Name] > iCloud
- 3Ensure MoneyTide has iCloud sync enabled
- 4Check your internet connection
- 5Force close and restart MoneyTide on all devices
- 6Wait a few minutes for sync to complete
Solution:
Check that MoneyTide has photo permissions and ensure you have enough storage space on your device.
Step-by-step instructions:
- 1Go to Settings > Privacy & Security > Photos
- 2Ensure MoneyTide has photo access permission
- 3Check available storage space on your device
- 4Try taking a smaller photo or reducing image quality
- 5Restart the app and try again
Solution:
Check that you're entering email addresses correctly and ask members to check their spam folder. Ensure they have MoneyTide installed.
Step-by-step instructions:
- 1Double-check the email addresses you entered
- 2Ask invitees to check their spam/junk folder
- 3Ensure invitees have MoneyTide installed
- 4Try resending the invitation
- 5If problem persists, share a group code instead of email invitation
Still having trouble?
If these solutions don't resolve your issue, our support team is here to help.
Feature Guides
Learn how to make the most of every feature with these step-by-step guides.
Creating and Managing Groups
Set up expense groups for roommates, trips, events, or any shared financial responsibilities.
Steps:
- 1Tap "Groups" at the bottom of the screen
- 2Tap "Create New Group" and give it a descriptive name
- 3Add group members by email or invite code
- 4Set group preferences (currency, default split method)
- 5Start adding shared expenses to the group
- 6Monitor balances and settle up when needed
💡 Pro Tips:
- Use descriptive group names like "Hawaii Trip 2024" or "Apartment 4B"
- Add members before adding expenses to avoid confusion
- Regularly check the balance overview to stay on top of who owes what
Related features:
Setting Up Budget Categories
Create and manage spending categories with budgets to keep your finances on track.
Steps:
- 1Go to Settings > Categories
- 2Review default categories and customize as needed
- 3Add new categories for your specific needs
- 4Set monthly budget limits for each category
- 5Choose spending alert preferences
- 6Track progress throughout the month
- 7Adjust budgets based on actual spending patterns
💡 Pro Tips:
- Start with broader categories and refine over time
- Set realistic budgets based on past spending
- Use subcategories for detailed tracking without overwhelming the main view
Related features:
Advanced Expense Splitting
Master complex expense splitting scenarios for fair and accurate shared cost calculations.
Steps:
- 1Add a shared expense to any group
- 2Choose "Custom Split" for unequal splitting
- 3Assign specific amounts or percentages to each person
- 4Use "Exclude" option for members who didn't participate
- 5Apply different split methods for different expense types
- 6Review the balance impact before saving
- 7Use recurring expenses for regular shared costs
💡 Pro Tips:
- Percentage splits work well for income-based sharing
- Fixed amounts are better for specific purchases
- Document the reasoning for complex splits in the expense description
Related features:
Need a specific guide?
Let us know what feature you'd like to learn more about, and we'll create a detailed guide for it.
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